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Customer Service: New Rules for a Social Media World by Peter Shankman

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Praise for Customer Service: New Rules for a Social Media World

“As a major voice in the travel space, I’m no stranger to poor customer service—and how to fix it. Peter has proven multiple times that it’s the little things you do before the meltdown occurs that will save your company. I encourage anyone working with clients or customers to read this book—multiple times!”

—Christopher ElliottConsumer advocateOmbudsmanNational Geographic Traveler

“I’ve always said the three most important things in business are customer service, customer service, and customer service. Now I’ll add a fourth—read this book!”

—Dayna SteeleSpeaker, business consultant, and author ofRock to the Top: What I Learned about Success from the World’s Greatest Rock Stars ...

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