June 2014
Beginner to intermediate
208 pages
3h 23m
English
book
Customer Service Supply Chain Management: Models for Achieving Customer Satisfaction, Supply Chain Performance, and Shareholder Value
by Alexandre Oliveira, Anne Gimeno
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5. Customer Service Organization
Through people, it is possible to manage knowledge, triggering the virtuous cycle (Oliveira and Gimeno 2014_01) that creates and sustains the value added innovative environment that leads the business to its ultimate goal: delivering value to the shareholder. These environments support sophisticated information networks.
When knowledge is suitably managed, all organization peculiarities are uncovered. The key concept is visibility; it becomes tangible through a wide-ranging, understanding process that maximizes efficient decision-making mechanisms.
The foundation of the virtuous cycle is the ability the organization has to decide on and implement actions that promote change with value to the business. Therefore, ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.