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Customer Service Training 101, 2nd Edition by Renee Evenson

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CHAPTER 9

Hitting the Ground Running: Ready, Set, Go

BEING GOOD AT WHAT YOU DOMAKES DOING IT A PLEASURE

You have covered a lot of ground in this book. Part I focused on putting your best face forward. You learned how to present yourself by using basic courtesies, communicating effectively, and building strong relationships. Part II focused on putting your customers first. You learned special skills to handle customers in person, on the telephone, through the Internet, and in self-service settings. You even learned how to handle difficult customers. Now, it is time to put it all together. You are on your way to giving great customer service. Where do you go from here?

CUSTOMER SERVICE IS BEING READY AND SET TO GO

Depending on your comfort level, ...

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