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Customer Service Training by Kimberly Delvin

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Chapter 1

Half-Day Customer Service Workshop: Service Behaviors That Matter

What’s in This Chapter

• Objectives of the half-day Customer Service Workshop

• Summary chart for the flow of content and activities

• Half-day program agenda

Do your workshop participants have limited experience as effective service providers? Are they routinely dealing with angry customers? Will the concept of internal customers be new to them? Is the organization’s leadership asking for improved service behaviors? If you answered yes to any of these questions, then this workshop is a logical match to meet the training need. With a focus on resolving difficult situations, ...

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