O'Reilly logo

Customer Service Training by Kimberly Delvin

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

Chapter 3

Two-Day Customer Service Workshop: A Total Approach to Service

What’s in This Chapter

• Objectives of the two-day Customer Service Workshop

• Summary chart for the flow of content and activities

• Two-day program agenda

Congratulations! If this is the workshop you are choosing to facilitate, you are working with an organization that places a priority on service, has leadership that is open to making big-picture changes in processes and systems, and supports investing time in learning and development. That is significant. Now, it will be your turn to put an emphasis on preparing to lead this workshop. In addition to being the lengthiest ...

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required