What’s in This Chapter
• Objectives of the two-day Customer Service Workshop
• Summary chart for the flow of content and activities
• Two-day program agenda
Congratulations! If this is the workshop you are choosing to facilitate, you are working with an organization that places a priority on service, has leadership that is open to making big-picture changes in processes and systems, and supports investing time in learning and development. That is significant. Now, it will be your turn to put an emphasis on preparing to lead this workshop. In addition to being the lengthiest ...