Chapter 4

Customizing the Customer Service Workshops

What’s in This Chapter

• Introducing critical steps for customization success

• Integrating organizational service standards

• Ideas for customization of content, format, and delivery

Many organizations are challenged by having employees away from the workplace for an entire day or two, even if it is for professional and skill development. As a result, you may need to adjust and adapt your workshop to the scheduling needs of the organization. Additionally, the content and topics of your workshop truly must match the needs of the employees attending the training. Therefore, your training needs ...

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