Customer Service Training

Chapter 11

Learning Activities

What’s in This Chapter

• Fifty-one learning activities to use in your workshops

• Complete step-by-step instructions for each activity

• Refer to Chapter 14 for instructions to download full-size learning activities

The learning activities of the three workshops are their essential elements. They will challenge and engage learners, support them in acquiring new knowledge and skills, provide stimulation for different types of learners, and avoid the monotony of ineffective lecturing. Remember that “listening ain’t learning,” and these activities will cause learning to “stick” by involving the participants in a meaningful, ...