Introduction
How to Use This Book
What’s in This Chapter
• Why customer service training is important
• Determining which workshop agenda will best meet your needs
• What you need to know about training
• Estimates of time required
• A broad view of what the book includes
Why Is Developing Customer Service Skills Important?
You may know the story of a letter to the editor of a newspaper on customer service. In short, the newspaper reported that a local government agency would be committing significant resources to training on customer service. It was expected to be expensive for the agency and time consuming for the staff. A resident wrote the ...
Get Customer Service Training now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
