Common Ways in Which Customer Value Starvation Is Created
The following two sections talk about ways companies commonly create Customer Value Starvation. By encouraging a Do Not Complain Culture, companies encourage Customer Value Starvation.
Don’t Get on Our Wrong Side; and Do Not Complain
Digital Exile and Point of No Help
In this day of digital interaction, or interaction with low-ranking chat operators (call center operators for one) or chatbots, the customer has lost out and lost out big. Either things work for him, as they should, and he is satisfied or they do not. For big enough problems, he has little or no recourse to proper attention and quick interaction, because those who can solve problems are inaccessible to the customer, and he ...
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