The Critical Role of Follow-up to Prevent Customer Value Starvation
Walter’s comments:
When I look at the buildings in Hong Kong or the roads in Dubai, the uniform architecture of buildings in different parts of London or on the islands of Greece, and then return to India and compare the scenario, I wonder why the great disparity. Except for a few patches in this vast country, India is a potpourri! Finally, after much thought, I have come to the following conclusion:
The key to success in many of these of these areas is the ability to effectively follow up.
*Why do buildings show dangerous cracks after just 10 years of being built in India?
Because there has not been sufficient supervision of the concrete mixing process or the curing during construction. ...
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