Introduction

Employee engagement is a process. In the next few chapters, we present its steps so that you can identify where your employees are in this process. The results of your assessment will help you to continue planning what you will do to promote employee engagement in your team. We begin our discussion of each step with a general overview. We also link the engagement drivers that we discussed in chapter 1 to each step. Later, we give you examples of typical employee behaviors in that step. Further, we recommend actions for you as a manager to take and to avoid; in other words, “dos and don’ts” for you to target the needs of your employees in that step. As you have seen so far in this book, each section contains questions for you to ...

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