Chapter 2 Client site arrival
On the way to the client’s site (whether by car, train, or aircraft), do not waste time. Focus on reviewing the answers the client gave to the questions in Chapter 1. If you were able to obtain it, review the network topology diagram that was sent to you. Discuss with your team members (if you are operating as part of a team) various approaches to the problem at hand. Know what your plan of attack is going to be by the time you arrive on site at the client’s premises. If you are part of a team, remember that only one person is in charge. Everyone on the team must completely support the team leader at the client’s site.
The first thing to do at the client’s site is to go through a pre-briefing. ...
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