Evolving uncertainty in healthcare service interactions during COVID-19: Artificial Intelligence - a threat or support to value cocreation?
Sumit Saxena and Amritesh, Department of Humanities & Social Sciences, Indian Institute of Technology, Ropar, India
Abstract
Several uncertainties have emerged during the pandemic COVID-19, which has led to unprecedented turbulence in healthcare services worldwide. One of the most practical responses to this situation is to create technology-enabled mechanisms of value cocreation by which the service provider (i.e., doctors, hospitals, testing labs) and the consumer (i.e., patients), along with other actors of the healthcare ecosystem collectively cocreate actual wellbeing. This work critically ...
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