CHAPTER 4: OPERATIONAL RISKS

Operational risks arise from failure to manage employees’ use of Internet technologies adequately. Typical instances include: abuse of e-mail facilities through unauthorised use in the workplace; accessing and downloading inappropriate material from websites; failing to accept delegated responsibility for managing the organisation’s website; and inadequate delivery of the organisation’s electronic services. They are referred to as operational risks because they arise from some failure of the operational functions of the organisation, principally the failure to manage employees, so that they recognise and accept their responsibilities when using Internet technologies.

Operational risks arise from business practice. ...

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