Dance Lessons

hip R. Bell is a senior partner with Performance

Research Associates and manages their Dallas, Texas,

office. Prior to starting a consulting firm in the late

1970s, he was vice president and director of manage-

ment and organization development for NCNB

Corporation (now NationsBank). He is the author or

co-author of eleven books, including three best-sellers:

Managers As Mentors, Customers As Partners, and (with

Ron Zemke) Managing Knock Your Socks Off Service. He

has served as a consultant or trainer to many Fortune

100 companies, including IBM, Cadillac, Microsoft,

Motorola, Sprint, Lucent Technologies, USAA,

Harley-Davidson, Marriott, 3M, Eli Lily, Price Water -

house, Ritz-Carlton Hotels, and Victoria’s Secret.

eather Shea is CEO of Inspiritrix, Inc., an Orlando,

Florida–based management training, development,

and consulting firm. She is the former president of

The Tom Peters Group training and consulting com-

pany and has also held senior-level positions with

Arthur Andersen, CIGNA, and First National Bank of

Chi cago. A former professional dancer and actress, she

is a world-class speaker and has delivered seminars and

keynote speeches to such clients as 3M, Bank of

America, Ford, Toshiba, MTV, Chevron, AIG, and

Walt Disney World.

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