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When Organizations Are Too Comfortable—The Lethargy of Entitlement
In 1983, I received a call from a human resources executive in a major manufacturing corporation, a Fortune 100 company. The company had a reputation for never firing anyone; children followed their parents into the company. The executive who called said the company was concerned about the low numbers of women and minorities in management and asked me to design a one-day workshop that would examine the psychological issues underlying the numbers.
A committee of four people had already spent about a year on the project, reading, interviewing, observing, and meeting with consultants nationwide. After developing a workshop outline, I met with the committee members for a day and ...
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