Data as a Service: A Framework for Providing Reusable Enterprise Data Services

Chapter 12 DaaS Governance Framework

Topics Covered in this Chapter

• This chapter provides details on how an organization can establish a governance program for DaaS.
• It suggests various governance policies and controls for tracking and monitoring overall user experience while using a reusable data service:
• An overview of data governance and stewardship roles within the organization are then provided.
• Also discussed is the emerging role of the chief data officer (CDO) across organizations to align data initiatives with an organization's business strategy.

“We are what we repeatedly do. Excellence, therefore, is not an act, but a habit.”

—Aristotle

Internet Technology (IT) is probably the most challenging program for any organization and its leadership to control over time, as it is affected by changes in the business environment. Governance is often heavily influenced by an organization's underlying culture. For many organizations, this involves successfully relinquishing local control of enterprise data by individual departments for the “greater good.”

Any governance effort by an organization is associated with the exercise of authority, control, and shared decision making over the management of its data assets. However, governance is often the most challenging aspect of a Data as a Service (DaaS) program in any large organization due to the high degree of coordination required to gain consensus among the multiple stakeholders on major governance issues. This chapter discusses ...