CHAPTER 6

Finding a Way Forward

Digital disruption is changing how organizations create value and deliver goods and services. Digital disruption is transforming industries. The disruption manifests itself in new digital tools, digital services, and expanded data capture and analysis. Digital transformation initiatives by managers in one firm in an industry promote more rapid and ongoing innovation in that industry and in others. Successful adoption of new approaches using digital tools and data leads to more change and more disruption. We have a digital device society, with smart phones and IoT common place. Digital disruption is not an “if it happens,” but rather a “when it happens” phenomenon. Digital disruption is the change that occurs when ...

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