Chapter 5

Views You Can Use

Getting Through

 The two words “information” and “communication”’ are often used interchangeably, but they signify quite different things. Information is giving out; communication is getting through.

 – SYDNEY J. HARRIS

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FIGURE 5.1 All Over Coffee #566, Manhattan, New York, by Paul Madonna.

Have you ever been to a long meeting that concluded with seemingly clear next steps, only to find later that everyone walked away with different and conflicting ideas about the way forward? If the key terms and assumptions of the discussion are not well communicated and understood, what has really gotten through? Everyone may be using ...

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