Chapter 1. Why Data Quality Deserves Attention—Now
Raise your hand (or spit out your coffee, sigh deeply, and shake your head) if this scenario rings a bell.
Data is a priority for your CEO, as it often is for digital-first companies, and she is fluent in the latest and greatest business intelligence tools. Your CTO is excited about migrating to the cloud, and constantly sends your team articles highlighting performance measurements against some of the latest technologies. Your downstream data consumers including product analysts, marketing leaders, and sales teams rely on data-driven tools like customer relationship management/customer experience platforms (CRMs/CXPs), content management systems (CMSs), and any other acronym under the sun to do their jobs quickly and effectively.
As the data analyst or engineer responsible for managing this data and making it usable, accessible, and trustworthy, rarely a day goes by without having to field some request from your stakeholders. But what happens when the data is wrong?
Have you ever been about to sign off after a long day running queries or building data pipelines only to get pinged by your head of marketing that “the data is missing” from a critical report? What about a frantic email from your CTO about “duplicate data” in a business intelligence dashboard? Or a memo from your CEO, the same one who is so bullish on data, about a confusing or inaccurate number in his latest board deck?
If any of these situations hit home for you, ...