Data Teams: A Unified Management Model for Successful Data-Focused Teams

© Jesse Anderson 2020

J. AndersonData Teamshttps://doi.org/10.1007/978-1-4842-6228-3_5

5. The Operations Team

Jesse Anderson¹  

(1)

Reno, NV, USA

 

No need to ask

He’s a smooth operator

—“Smooth Operator” by Sade

An operations team is responsible for putting both cluster software and custom software into production and making sure it runs smoothly. They are the people who guaranteed customer access to the service. Without this team, the software can’t run consistently enough for end users to trust it. If the system is continually failing in production, you will lose users and forgo adoption because the system is too unstable. A good operations team prevents this from happening.

The operations team is primarily made up of operations engineers. An operations ...