7Speak to Be Understood
So far, we’ve discussed blending and listening as methods for increasing trust, cooperation, and understanding. Yet, what we say to people can also produce positive effects. The signals, symbols, and suggestions that constitute our communication output provide a profound opportunity to influence relationships for the better. The following keys should help you in this regard.
Monitor Your Tone of Voice
Your tone of voice sends people either a positive or a negative message about your opinion of them as a human being. People take your tone of voice personally, even if it has nothing to do with them at all. Have you ever had ...
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