8Get What You Project and Expect

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When people become problem people, the thoughtless negative reactions of people around them tend to provoke and then reinforce more of the same. If you want to have a positive influence, thoughtful responses are required. It is in your interest to assume the best by giving them the benefit of the doubt. It is also in your interest to help them break their associations to negative behaviors and limiting self-concepts, and reinforce their associations to the behaviors you want them to engage in. If you do this habitually, difficult people may come to see you as a valued ally rather than an enemy, and surprisingly ...

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