20Communication and the Challenge of Technology
Face-to-face communication has always been challenging enough. Now, thanks to the convenience of modern technology, it is possible for even good relationships to turn sour and for your problems with people to go from bad to worse with unprecedented speed! In Chapters 4 through 6, we discussed the importance of looking and sounding like you’re on common ground with someone under the basic assumption that “No one cooperates with anyone who seems to be against them.” Face-to-face communication offers numerous ways to send and receive signals that indicate this common ground. However, phone and e-mail ...
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