Appendix

How to Change Your Attitude

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To be effective with people you can’t stand, it is essential that you gain control over your attitude toward the problem people in your life, and accept them as they are. But how do you find the courage to stand your ground when you want to cry, or to step forward in the face of determined opposition? How do you restrain yourself when you want to attack? How can you get an attitude adjustment when you need one, so that your reactions to difficult people are effective and, excuse the term, semiautomatic?

The answer is found in the mechanism that produced your attitude toward your problem person in the first ...

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