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Dealing with the Tough Stuff: How to Achieve Results from Crucial Conversations by Alison Hill, Sean Richardson, Darren Hill

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First published 2012 by Jossey–Bass

A Wiley imprint

www.josseybass.com

John Wiley & Sons Australia, Ltd

42 McDougall St, Milton Qld 4064

Office also in Melbourne

Typeset in 11.5/13 Bembo Regular

© Darren Hill, Alison Hill and Sean Richardson 2012

The moral rights of the authors have been asserted

National Library of Australia Cataloguing-in-Publication data:

Author: Hill, Darren.
Title: Dealing with the Tough Stuff : how to achieve results from crucial conversations / Darren Hill, Alison Hill, Sean Richardson.
ISBN: 9781118232569 (pbk.)
Notes: Includes index.
Subjects: Communication in management—Handbooks, manuals, etc. Personnel management Handbooks, manuals, etc. Employees—Rating of Handbooks, manuals, etc.
Other Authors/Contributors: Hill, Alison C.

Richardson, Sean.

Dewey Number: 658.312

All rights reserved. Except as permitted under the Australian Copyright Act 1968 (for example, a fair dealing for the purposes of study, research, criticism or review), no part of this book may be reproduced, stored in a retrieval system, communicated or transmitted in any form or by any means without prior written permission. All inquiries should be made to the publisher at the address above.

Cover design by Adrian Morgan

Printed in China by Printplus Limited

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Limit of liability/Disclaimer of warranty:

While the publisher and authors have used their best efforts in preparing this book, they make no representations or warranties with respect to the accuracy ...

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