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Dealing with the Tough Stuff: How to Achieve Results from Crucial Conversations by Alison Hill, Sean Richardson, Darren Hill

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Conclusion

If your actions inspire others to dream more, learn more, do more and become more, you are a leader.

John Quincy Adams, former President of the United States

We genuinely appreciate your time and dedication to reading our offering on how you can make your own tough stuff that bit easier. There is no doubt in our minds that if you put into practice the concepts we have explored, you will achieve better results in your tough conversations.

We know that avoiding the tough conversations does not make the situation go away, and often avoidance can actually mean that the situation becomes blown out of proportion. One of the reasons that people avoid dealing with the tough stuff is a concern about upsetting another person, or being upset by their reaction. Unfortunately, this approach does not allow either person the opportunity for greater connection and understanding.

Being an effective leader requires you to step up, address what is unsaid and look for strategies for moving forward. In your process of moving forward, don't forget the really important stuff though—it isn't results, and it isn't outcomes. It's the person right in front of you.

Mum was right … again

Remember when the most powerful reinforcer that drove your life was a few carefully chosen words of wisdom from Mum? You're special. You're unique. You're the best little girl/boy in the whole world. Those few words made you feel great didn't they?

Well it seems that Mum's words of wisdom were exactly that. Words ...

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