PROBLEM #2: LACK OF CONTEXTUAL STRUCTURE
No matter what kind of organizations I work with—regardless of size, industry, or geography—the same general experience drives people crazy when it comes to meetings. Here is a typical example:
Let's say the meeting in question is a standard Monday morning staff meeting, scheduled to go from 9 to 11 a.m. The leader prepares an agenda, which is basically a list of five or six items that he sends to everyone, asking for their reactions, comments, or additions. Of course, he receives none.
The meeting begins at approximately nine o'clock, with the first item on the agenda (but not necessarily the most important one). This topic occupies the first long hour of the meeting because people know that they're going ...
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