Introduction

At about 6:00 p.m. while wrapping up a Monday evening coaching call, Hagemann asks her client to participate in our survey on the shifting demographics in the workplace. The response, one that we have grown accustomed to, is that of exuberance. This chief nursing officer in a large healthcare network in Florida excitedly jumps into a story about a nurse manager who has been asked by some of her Gen Y employees to “meet with their parents.” That’s right: instead of a parent/teacher conference, it’s a parent/manager conference. Are you shocked? Well, that’s just the beginning of the new world order in the workplace. The changes going on in today’s work environment are shocking, funny, and even a little scary from time to time. But, ...

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