7
Two
Chapter
2
The Search for Rationality
Get your facts first, and then you can
distort them as much as you please.
M. Twain
Sean Norris was facing a decision that many of us faced when we
were about 17 or 18 years of age. A senior in high school, Sean was trying
to decide where to go to college.
Picking a college is a big decision. A tough decision. It would determine
where Sean would be for the next four years and would set the direction
for the rest of his life. Sean wasn’t about to approach a decision like this
lightly.
Sean began by listing his criteria for what he wanted in a college. He
preferred some place not too far from his hometown, so he could drive
home for long weekends and holidays. The school would have to have a
program in accounting because he was pretty sure that was what he
wanted for a major. He wanted a school with a good reputation. And
Sean’s folks reminded him that, if the cost was more than $5,000 a year,
he better get financial aid or count on having a part-time job because that
was all the help they could afford to provide. After considerable
DECIDE & CONQUER
8
deliberation, Sean added a few more preferences to his list: someplace
where at least one of his buddies was going; a favorable ratio of women to
men; and an active fraternity-sorority system.
When Sean shared his list with his dad, his dad reminded him that all of
these criteria weren’t equally important. Cost and the availability of an
accounting major, for instance, were probably a lot more important than
the male:female ratio. Sean agreed, so he prioritized his criteria by
weighting each on a scale from 1 to 10. Next, he used his career counselor
at school, his local library, and the Internet to create a list of all the viable
colleges that he might possibly consider attending. These efforts resulted in
nearly 20 alternatives. Then Sean evaluated each of his 20 options. He
became an “informed consumer” by reading as much as he could about
each school, talking to people who had attended them, and visiting the
campuses of the half-dozen or so that seemed to best fit his preferences.
As he compared each college against the criteria and weights he had
previously set, the strengths and weaknesses of each became evident.
Finally, Sean identified the college that scored highest on his evaluation
and made it his first choice.
The steps that Sean went through are referred to as the rational decision
process.
1
It’s called rational because Sean sought to make consistent,
value-maximizing choices within the constraints he was given.
2
Good decision making is built on
rationality. Why? Because
decisions based on logic,
deliberate analysis, and the
thoughtful search for complete
information—rather than on gut
feelings or experience--should
lead to superior outcomes. The
search for rationality forces you to
confront and clarify your values
Just as a straight line is the
shortest distance between
two points, rationality is the
shortest distance between
where you are and where
you want to be.

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