Decision Intelligence

CHAPTER 3Decision Intelligence: Making Relevant Information Visible and Actionable

“If you don't know where you want to go, then it doesn't matter which path you take.”

– Lewis Carroll, Alice in Wonderland

The breakthrough of Decision Intelligence represents a paradigm shift in strategic business processes, addressing a critical question: How can we transition from “I feel” to “I know”? This shift is particularly relevant in a world that has become so dynamic and complex that both our brain capacity and the traditional solution strategies reach their limits. To fully grasp and implement Decision Intelligence as a young discipline within your organization, it is essential to understand the two dimensions that it encompasses: the domain and context-specific dimension (“Decision”) and the technological dimension (“Intelligence”).

The domain and context-specific dimension pertains to the given problem and potential outcomes. It recognizes that each decision-making scenario is unique, requiring tailored approaches to understand the complexities and interdependencies involved. On the other hand, the technological dimension focuses on leveraging advanced tools, such as artificial intelligence and machine learning, to augment human decision-making capabilities. These technologies enable organizations to analyze vast amounts of data, uncover hidden patterns, and make informed decisions in a previously impossible way. By bringing together these two dimensions, Decision Intelligence ...