Decision-Making in Crisis Situations

4 Elaboration of Tools to Facilitate the Scenario Development of Crisis Management Training

4.1. Introduction

A crisis may have important consequences, whether at the human, material or economic level. While regulation is an important lever for organizations to be prepared to confront major events through the implementation of plans and procedures, feedback is also stimulating to implement crisis management exercises. Among the different types of crisis exercises, simulations enable crisis units to test their organization and to gain experience (Goutx 2014). In order to implement simulation, it is necessary to develop a scenario that is credible (Boin et al. 2004; Dautun et al. 2011), educational (Baubion et al. 2014a) and interactive at the same time (Barot et al. 2013; Barot 2014), so as to encourage trainees to immerse themselves in a situation that seems realistic and allows them to acquire knowledge, skills and experience. This scenario is implemented by a team of facilitators, also known as a facilitation team (Fréalle et al. 2017). Facilitators are then led to share scripted messages with trainees and to encourage interaction with them. Here, we are interested in the resources of these facilitators for the implementation of credible, educational and interactive scenarios.

4.2. State of the art

In order to run a script, it is possible to proceed methodically and make use of computer tools. In the specialized literature, it is possible to observe a trend: the execution ...