Decision-making Tools to Support Innovation

6Knowledge Management in the Supply Chain: An Application of TOPSIS

Knowledge is recognized as a key factor for the success of companies. At the core of innovation processes, knowledge offers a particularly strong added value for an organization by allowing it to respond to and/or anticipate rapid changes in society and to register as a key player within the global competition.

However, in order for knowledge to become a real success factor and a driver of innovation, it is essential to put in place an approach for managing knowledge that is structured and based simultaneously on the search for storage and sharing of information. It is precisely this approach that makes it possible to capitalize on and transform data and facts into knowledge, and therefore into added value. By implementing specific knowledge management practices, an organization can implement the strategic exploitation of available knowledge to create a real competitive advantage. These practices can then impact all the processes of the organization, as well as the entire supply chain.

Thus, the real challenge of knowledge management lies in the ability of organizations to put in place concrete and sustainable actions for which it is generally necessary to remove the barriers to adopting them over the long term.

To illustrate this issue, we will draw on a study carried out by Patil and Kant (2014) aimed at prioritizing the operational solutions to be put in place to remove barriers to the adoption of knowledge ...