Decision Management Systems: A Practical Guide to Using Business Rules and Predictive Analytics

1. Decision Management Systems Are Different

Organizations of every size build, buy, and use information systems. For most organizations, information systems store and manipulate the information the organizations need—information about products, customers, suppliers, claims, transactions, payments, employees, sales orders, marketing campaigns, and much more. Almost everyone in the organization uses these systems, and many spend every hour at work interacting with them.

In many ways these systems have changed much in recent decades. The underlying technology has changed, and new systems handle more transactions more quickly than systems did in the past. The user interface of a typical system has improved, with graphical and web-based user interfaces ...