7. Monitor and Improve Decisions
A typical IT project ends when a system is complete, installed, and running as expected. Future changes are considered maintenance work and require some kind of change order that feeds into a process for starting new IT projects to make the change. This is unacceptable for Decision Services.
First, because decision-making is more volatile than most other aspects of business being automated, change is likely to be greater and more rapid. Having to engage in a formal IT process for every change is likely to become burdensome, and failing to make needed changes will reduce the value of the Decision Service over time.
Second, it is often uncertain if a decision-making approach is an effective one. As a result it will ...
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