Chapter 1

Modern Decision Support

Managers must make decisions in an increasingly complex, rapidly changing, volatile, and ambiguous environment. This environmental turbulence increases risks for managers and organizations. To help reduce and manage risk now is an opportune time to implement more and better computerized decision support. Managers should implement or update systems to provide better business intelligence (BI), analytics, and other types of computerized decision support. This turbulent environment should motivate managers to evaluate computerized decision support projects. What has changed? Modern decision support is more useful and more sophisticated.

In the past 25 years, software vendors have regularly used new terms for capabilities ...

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