Chapter 8

Looking Forward to Innovative Decision Support

Technology developments continue to create many opportunities to implement innovative decision support. This is good news for managers who plan to use decision support to help cope with a turbulent environment. The bad news is that many projects will have cost overruns and will not meet expectations. To increase the success rate for decision support, analytics, and business intelligence projects, managers must carefully evaluate proposed projects.

Both managers and MIS professionals are involved in evaluating proposed DSS projects. The technical managers who need to focus on evaluating decision support projects include the chief information officer, corporate IT professionals, database ...

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