Decision Support Benefits and Trade-Offs

Currently, many companies have isolated decision support capabilities that are hard to use or hard to access when needed. For example, a project management system may exist for tracking large-scale projects, and a spreadsheet tool helps in a specific business decision process. Managers have extensive technology possibilities and are experiencing information overload. Creating more information sources is not our goal. Managers need improved and better integrated DSS. Potentially, innovative DSS can yield competitive advantage for an organization or at least help maintain an organization’s competitive position.

This chapter reviews the benefits of computerized decision support and discusses vendor ...

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