Chapter 1

Decision Support Systems Revisited

Because of increasing complexity, rapid change, and the escalating risks confronting managers and organizations, now is an opportune time to evaluate computerized decision support projects, especially decision support systems (DSS). In the mid-1990s, many software vendors invented new terms associated with decision support. For some vendors, DSS was too general; for others, it was associated with failed projects, unrealistic expectations, and painful memories. However, companies continued to build computerized information systems to support decision makers.

Perhaps we have learned to identify and manage our expectations. Decision support systems differ, and technology can support a wide range of decision-making ...

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