THREE
Expertise
Developing and Expressing Deep Smarts
IN CHAPTERS 1 and 2 we developed the central concept of this book: Deep smarts are a special brand of expertise that consists of highly developed complex skills and system level knowledge developed through practical experience, including simulated. In this chapter, we draw on two bodies of research—general work on expertise and our own studies of decision-making capabilities of managers and their more experienced coaches—to illuminate deep smarts. While deep smarts and expertise are not equivalent, research on the latter is relevant and helps us understand how experts differ from novices (and apprentices and journeymen), how they are able to exercise their deep smarts, and how even experts ...
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