Chapter 4. Standards and Procedures
Standards and procedures are two sets of documentation that support the policies and bring them to life. In this chapter we will learn what standards and procedures are, how they relate to policies, and what they should contain.
If we consider the policies of an organization to be the “what” we are trying to achieve, standards and procedures form the “how.” As with policies, standards and procedures bring with them many advantages:
- Consistency
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Worries about the nuances of the implementation of policies at a technology level are removed and thus consistency applied. By having a written set of standards and procedures, the rules outlined in the policies can be applied equally across the organization.
- Distribution of knowledge
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As with policies, it is all well and good for you to know how to implement a policy in practice; however, if those elsewhere in the organization are unaware, then it is not providing much benefit. Standards and procedures disseminate this information for others to consume.
- Setting expectations
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Policies have already set the rules and boundaries. However, they do not provide the detail required to consistently achieve those goals in the same way every time. Standards and procedures do this.
- Regulatory compliance
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Many industries are regulated or pseudoregulated. A criterion common amongst nearly every regulatory compliance scheme is the existence of standards and procedures to accompany the policies. By having a set ...
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