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Definitive Guides for Supply Chain Management Professionals (Collection)

Book Description

A brand new collection of best practices for planning, organizing, and managing high-value supply chains… 8 authoritative books, now in a convenient e-format, at a great price!

8 authoritative books help you systematically plan, manage, and optimize any supply chain, in any environment or industry

Master all the knowledge and best practices you need to design, implement, and manage world-class supply chains! This unique 8 eBook package will be an indispensable resource for supply chain professionals and students in any organization or environment. It contains 7 complete books commissioned by Council of Supply Chain Management Professionals (CSCMP), the preeminent worldwide professional association dedicated to advancing and disseminating SCM research and knowledge. CSCMP's The Definitive Guide to Supply Chain Best Practices brings together state-of-the-art case studies to help you identify challenges, evaluate solutions, plan implementation, and prepare for the future. These realistic, fact-based cases reflect the full complexity of modern supply chain management. You're challenged to evaluate each scenario, identify the best available responses, and successfully integrate functional activities ranging from forecasting through post-sales service. CSCMP's Definitive Guide to Integrated Supply Chain Management is your definitive reference to managing supply chains that improve customer service, reduce costs, and enhance business performance. Clearly and concisely, it introduces modern best practices for organizations of all sizes, types, and industries. Next, this eBook package contains five books fully addressing core areas of CSCMP Level One SCPro™ certification: manufacturing/service operations; warehousing; supply management/procurement; transportation; and order fulfillment/customer service. All five offer focused coverage of essential technical and behavioral skills, addressing principles, elements, strategies, tactics, processes, business interactions/linkages, technologies, planning, management, measurement, global operations, and more. TheDefinitive Guide to Manufacturing and Service Operations introduces complete best practices for planning, organizing, and managing the production of products and services. Itintroduces key terminology, roles, and goals; techniques for planning and scheduling facilities, material, and labor; continuous process and quality improvement methods; sustainability; MRP II, DRP, and other technologies; and more. Next, The Definitive Guide to Warehousing helps you optimize all facets of warehousing, step by step. It explains each warehousing option, storage and handling operations, strategic planning, and the effects of warehousing decisions on total logistics costs and customer service. It covers product and materials handling, labor management, warehouse support, extended value chain processes, facility ownership, planning, strategy decisions, warehouse management systems, Auto-ID, AGVs, and more. The Definitive Guide to Supply Management and Procurementhelps you drive sustainable competitive advantage via better supplier management and procurement. It covers transactional and long-term activities; category analysis, supplier selection, contract negotiation, relationship management, performance evaluation/management; sustainability; spend analysis, competitive bidding, eProcurement, eSourcing, auctions/reverse auctions, contract compliance, global sourcing, and more. The Definitive Guide to Transportation is today's most authoritative guide to world-class supply chain transportation. Its coverage includes: transportation modes, execution, and control; outsourcing, modal and carrier selection, and 3PLs; TMS technologies; ocean shipping, international air, customs, and regulation; and more. CSCMP's The Definitive Guide to Order Fulfillment and Customer Service covers all facets of building and operating world-class supply chain order fulfillment and customer service processes, from initial customer inquiry through post sales service and support. It introduces crucial concepts ranging from order cycles to available-to-promise, supply chain RFID to global order capture networks, guiding you in optimizing every customer contact you make. Finally, in Demand and Supply Integration: The Key to World-Class Demand Forecasting, Mark A. Moon helps you effectively integrate demand forecasting within a comprehensive, world-class Demand and Supply Integration (DSI) process. Moon shows how to approach demand forecasting as a management process; choose and apply the best qualitative and quantitative techniques; and create demand forecasts that are far more accurate and useful. If you're tasked with driving more value from your supply chain, this collection offers you extraordinary resources -- and unsurpassed opportunities.

From world-renowned supply chain expertsRobert Frankel, Brian J. Gibson, Joe B. Hanna, C. Clifford Defee, Haozhe Chen, Nada Sanders, Scott B. Keller, Brian C. Keller, Wendy L. Tate, Thomas J. Goldsby, Deepak Iyengar, Shashank Rao, Stanley E. Fawcett, Amydee M. Fawcett, and Mark A. Moon

Table of Contents

  1. About This eBook
  2. Title Page
  3. Copyright Page
  4. Table of Contents
  5. Demand and Supply Integration: The Key to World-Class Demand Forecasting
    1. Copyright Page
    2. Praise for Demand and Supply Integration
    3. Contents at a Glance
    4. Dedication Page
    5. Acknowledgments
    6. About the Author
    7. Preface
      1. What This Book Is, and What It Is Not
      2. How This Book Is Organized
    8. 1. Demand/Supply Integration
      1. The Idea Behind DSI
      2. How DSI Is Different from S&OP
      3. Signals that Demand and Supply Are Not Effectively Integrated
      4. The Ideal Picture of Demand Supply Integration
      5. DSI Across the Supply Chain
      6. Typical DSI Aberrations
      7. DSI Principles
      8. Critical Components of DSI
      9. Characteristics of Successful DSI Implementations
      10. DSI Summary
    9. 2. Demand Forecasting as a Management Process
      1. What Is Demand Forecasting?
      2. Defining Some Key Terms
      3. How Forecasts Are Used by Different Functions in the Firm
      4. The Forecasting Hierarchy
      5. Managing the Forecasting Process
      6. The Role of Forecasting Systems
      7. Forecasting Techniques
      8. The Need to Measure Performance
      9. Summary
    10. 3. Quantitative Forecasting Techniques
      1. The Role of Quantitative Forecasting
      2. Time Series Analysis
      3. Regression Analysis
      4. Summary
    11. 4. Qualitative Forecasting Techniques
      1. What Is Qualitative Forecasting?
      2. Who Does Qualitative Forecasting?
      3. Advantages of Qualitative Forecasting Techniques
      4. Problems with Qualitative Forecasting Techniques
      5. Summary: Qualitative Technique Advantages and Problems
      6. Qualitative Techniques and Tools
      7. Summary
    12. 5. Incorporating Market Intelligence into the Forecast
      1. What Is Market Intelligence?
      2. Bottom-Up versus Top-Down Forecasts
      3. What Do Demand Forecasters Need to Do?
      4. Customer-Generated Forecasts
      5. Putting It All Together into a Final Forecast
      6. Summary
    13. 6. Performance Measurement
      1. Why Bother Measuring Forecasting Performance
      2. Process Metrics Versus Outcome Metrics
      3. Measuring Forecasting Performance
      4. Outcome Metrics—The Results of Forecasting Excellence
      5. Summary
    14. 7. World-Class Demand Forecasting
      1. Functional Integration
      2. Approach
      3. Systems
      4. Performance Measurement
      5. Summary of World Class Forecasting
    15. 8. Bringing It Back to Demand/Supply Integration: Managing the Demand Review
      1. Phase I: Preparation of Initial Forecast
      2. Phase II: Gap Analysis
      3. Phase III: Demand Review Meeting
      4. Conclusions
    16. Index
    17. Footnote
      1. Chapter 1
      2. Chapter 4
      3. Chapter 5
      4. Chapter 6
      5. Chapter 7
      6. Chapter 8
  6. The Definitive Guide to Manufacturing and Service Operations: Master the Strategies and Tactics for Planning, Organizing, and Managing How Products and Services Are Produced
    1. Copyright Page
    2. Dedication Page
    3. About the Authors
    4. Preface
    5. 1. Operations Management Defined
      1. Defining Operations Management
      2. Organizational Decision Levels
      3. Key Terminology
      4. Critical Processes
      5. Measuring Productivity Levels
      6. Inventory Determination
      7. Inventory Policy Choices
      8. Inventory Policy in a Fixed-Order Quantity System
      9. Independent Versus Dependent Demand
      10. ABC Inventory Classification
      11. Vendor Managed Inventory (VMI)
      12. Challenges Facing the Modern Operations Manager
      13. Discussion Questions
      14. Endnote
    6. 2. Key Elements and Processes
      1. Levels of Planning Decisions
      2. Strategic Versus Tactical Operations Decisions
      3. Production Planning
      4. Resource Planning
      5. Scheduling Work
      6. Total Quality Management (TQM)
      7. Statistical Process Control (SPC): Process Capability and Control Charts
      8. Six Sigma
      9. Six Sigma Methodology
      10. ISO Standards
      11. Theory of Constraints (TOC)
      12. The 5S
      13. Discussion Questions
    7. 3. Understanding Operations Strategies
      1. What Operations Strategy Is and Why It Is Important
      2. Strategic Alignment
      3. Competitive Priorities
      4. Process Strategy
      5. Types of Operations Processes
      6. Facility Layout Strategies
      7. Line Balancing
      8. Inventory Positioning Strategy
      9. Comparing Inventory Positioning Strategies
      10. Outsourcing Strategy
      11. Outsourcing Versus Vertical Integration
      12. Discussion Questions
      13. Endnote
    8. 4. Role of Technology in Managing Operations
      1. The Role of Technology
      2. Types of Operations Technologies
      3. Enterprise Resource Planning (ERP)
      4. Evolution of ERP
      5. Benefits of ERP
      6. The Planning Capabilities of ERP
      7. Two-Tier ERP
      8. Shortcomings of ERP Software
      9. Successful ERP Implementation
      10. Other Information Technologies
      11. Advantages and Disadvantages of Automation
      12. Automated Material Handling
      13. Flexible Manufacturing Systems (FMS)
      14. Robotics
      15. E-Manufacturing
      16. Emerging Technologies
      17. Discussion Questions
    9. 5. Understanding the Role of Global Operations in the Modern Marketplace
      1. Benefits of Global Operations
      2. Challenges to Global Operations
      3. Global Infrastructure Design
      4. Cost Considerations
      5. Importance of Total Cost of Ownership (TCO)
      6. The Role of Political and Economic Factors
      7. Exchange Rate Fluctuations
      8. Regional Trade Agreements
      9. Impact of Nontariff Barriers
      10. Discussion Questions
    10. 6. Metrics and Frameworks for Assessing Performance
      1. Importance of Metrics and Measurement
      2. Categories of Metrics
      3. Productivity Measures
      4. Customer Service Measures
      5. Measurement Systems and Frameworks
      6. Discussion Questions
      7. Endnote
    11. Index
  7. The Definitive Guide to Supply Chain Best Practices: Comprehensive Lessons and Cases in Effective SCM
    1. Copyright Page
    2. Dedication Page
    3. Acknowledgments
    4. About the Editor
    5. About the Author
    6. Introduction
    7. Part 1: Demand Management in the Supply Chain
      1. 1. Dockomo Heavy Machinery Equipment, Ltd.: Spare Parts Supply Chain Management (SCM)
        1. Introduction
        2. Background
        3. The Supply Chain Partners of Dockomo, Ltd.
        4. Current Situation
        5. Initial Analysis
        6. Forecasting Challenges
        7. Safety Stock Challenges
        8. Discussion Questions
        9. Endnotes
      2. 2. Silo Manufacturing Corporation (SMC)—Parts A and B: Managing with Economic Order Quantity
        1. SMC—Part A
        2. Discussion Questions
        3. SMC—Part B
        4. Discussion Questions
        5. Endnotes
      3. 3. Megamart Seasonal Demand Planning
        1. Introduction
        2. Challenging Characteristics of Gas Grills
        3. Stakeholder Concerns
        4. The Emotional Nature of Grills
        5. Past Failures
        6. Relevant Details
        7. Your Task
      4. 4. Supply Uncertainty, Demand Planning, and Logistics Management at Goodwill Industries of Oklahoma
        1. Introduction
        2. Oklahoma Goodwill Industries (OGI)
        3. Supply Uncertainty and Demand Planning Issues at GIO
        4. Logistics Management Issues at GIO
        5. Concerns for the Immediate Future
        6. Appendix
    8. Part 2: Supply Chain Network Design and Analysis
      1. 5. Bertelsmann China—Parts A and B: Supply Chains for Books
        1. Bertelsmann China—Part A
        2. Discussion Questions
        3. Bertelsmann China—Part B
        4. Discussion Questions
        5. Endnotes
      2. 6. Carnival Corporation Food Supply Chain
        1. Introduction
        2. Carnival Corporation Overview
        3. North American Cruise Industry
        4. Giordano’s Thought Process
        5. Meeting Notes with Head Chef Rousseau
        6. Typical Food Consumption
        7. Food Consumption Variables
        8. Carnival Cruise Food Operating Policies
        9. The Food Procurement Process
        10. Food Staff
        11. Carnival’s Food Supplier Base
        12. Competitive Benchmark Data
        13. Supplier Recommendations
        14. Giordano’s Recommendations
      3. 7. DSM Manufacturing: When Network Analysis Meets Business Reality
        1. Introduction
        2. History
        3. Project Description
        4. The Meetings
        5. Conclusion
        6. Discussion Questions
      4. 8. Kiwi Medical Devices, Ltd.: Is “Right Shoring” the Right Response?
        1. The Race of Life
        2. Kiwi’s Marathon Begins
        3. Kiwi’s Sprint for Global Sales
        4. Kiwi’s Cramped Manufacturing Footprint
        5. Kiwi’s Race Turns Uphill
        6. Choosing Where to Run
        7. Running with Risk, but How Much?
        8. Selecting a Race Support Team
        9. Time to Relax—For a Moment
        10. Discussion Questions
    9. Part 3: Risk and Uncertainty in the Supply Chain
      1. 9. Innovative Distribution Company: A Total Cost Approach to Understanding Supply Chain Risk
        1. Introduction
        2. Learning Objective and Appropriate Audience
        3. New Product Sourcing Details
        4. Domestic Supplier Details
        5. Global Supplier Details
        6. Discussion Questions
        7. Endnotes
      2. 10. Humanitarian Logistics: Getting Donated Foods from Switzerland to Zambia
        1. Case Overview/Background
        2. Routing of Shipment
        3. Shipment Details
        4. Transportation Documentation
        5. Receipt of Goods in Lusaka
        6. Transportation from Customs to the House of Moses
        7. Allocation of Foods to Other Aid Organizations
        8. Goods Turnover Program
        9. Repositioning of Container II
        10. Concluding Activities of the Logistics Project
    10. Part 4: The Functions
      1. 11. Breaking Ground in Services Purchasing
        1. Background
        2. Purchasing Reorganization
        3. Category Management
        4. Legal Spending
        5. Meeting with Legal Department
        6. Discussion Questions
        7. Endnotes
      2. 12. Lean at Kramer Sports
        1. Kramer Sports
        2. The Employee-Owned Cooperative
        3. Factory Operations at Kramer
        4. Tough Times
        5. Lean Implementation at Kramer
        6. One-Year Update
        7. Wilcox’s List
      3. 13. UPS Logistics and to Move Toward 4PL—or Not?
        1. Introduction
        2. Industry Environment and Business Model Context
        3. UPS Logistics Approach to 4PL
        4. Managing the Change Process
        5. Changing Economics and Coordination
        6. Sample Client Relationship: Cisco Systems
        7. Discussion Questions
        8. Endnotes
    11. Index
    12. FT Press
  8. The Definitive Guide to Warehousing: Managing the Storage and Handling of Materials and Products in the Supply Chain
    1. Copyright Page
    2. Dedication Page
    3. Acknowledgments
    4. About the Authors
    5. 1. Warehousing’s Role in the Supply Chain
      1. Introduction
      2. Warehousing’s Role in the Supply Chain
      3. Traditional Roles of Warehousing
      4. Demand for Contemporary Warehousing
      5. Summary of Key Points
      6. Key Terms
      7. Suggested Readings
    6. 2. Distribution Center Concept
      1. Introduction
      2. Distribution Center Concept
      3. Facilitating Product Flow Through the Supply Chain
      4. Summary of Key Points
      5. Key Terms
      6. Suggested Readings
    7. 3. General Warehousing and Distribution Center Strategies
      1. Introduction
      2. General Warehousing and Distribution Center Strategies
      3. Summary of Key Points
      4. Case Study: Warehouse Selection and Distribution Quality
      5. Key Terms
      6. End Notes and Suggested Readings
    8. 4. Design and Layout
      1. Introduction
      2. Design and Layout
      3. Importance of Space and Time Within the Warehouse
      4. Summary of Key Points
      5. Key Terms
      6. Suggested Readings
    9. 5. Personnel
      1. Introduction
      2. Personnel
      3. Labor
      4. Supervision
      5. Keys to Creating a Customer-Focused Warehouse Workforce (Section Derived from Keller 2007 and Keller and Ozment 2010)
      6. Logistics Personnel Development Case Study
      7. Summary of Key Points
      8. Key Terms
      9. Suggested Readings
    10. 6. Warehouse Negotiations, Agreements, and Contracts
      1. Introduction
      2. Role of Contracts
      3. Request for Information (RFI), Request for Proposals (RFP), and Request for Quotes (RFQ)
      4. Negotiating
      5. Contract Sections and Content
      6. Summary of Key Points
      7. Key Terms
      8. Suggested Readings
    11. 7. Warehouse Management
      1. Introduction
      2. Primary Warehouse Activities and Processes
      3. Summary of Key Points
      4. Key Terms
    12. 8. Warehouse Performance
      1. Introduction
      2. Summary of Key Points
      3. Key Terms
      4. Suggested Readings
    13. 9. The Role of Industrial Product Packaging
      1. Introduction
      2. Product Packaging and Handling
      3. Protection
      4. Identification and Communication
      5. Summary of Key Points
      6. Key Terms
      7. Suggested Readings
    14. 10. Warehousing and Transportation Interface
      1. Introduction
      2. Carrier to Warehouse Interaction
      3. Managing the Carrier Base
      4. Pricing and Negotiations
      5. Bill of Lading
      6. Freight Payment and Claims Management
      7. Traditional Cost Trade-Offs Between Warehousing and Transportation (This Section Is Based on Murphy and Wood, 2011, pp. 133–146)
      8. International Transportation
      9. Summary of Key Points
      10. Key Terms
      11. Suggested Readings
      12. Endnote
    15. 11. The Importance of Managing Inventory
      1. Introduction
      2. The Importance of Managing Inventory
      3. The Complex Role of Inventory
      4. General Inventory Categories
      5. Cost Implications
      6. Forecasts, Sales, and Customer Service Implications
      7. The Iceberg Principle
      8. Errors and Reconciliation
      9. Summary of Key Points
      10. Key Terms
      11. Suggested Readings
      12. Endnote
    16. 12. Selecting Warehouse Locations
      1. Introduction
      2. Selecting Warehouse Locations
      3. Primary Factors
      4. Facility Location Analysis
      5. Summary of Key Points
      6. Key Terms
      7. Suggested Readings
    17. 13. Safety and Security
      1. Introduction
      2. Safety and Security
      3. Preventing and Reducing Warehouse Accidents
      4. Protecting Workers and Equipment: Dock Levelers, Restraints, and Bumpers
      5. Safe Product Movement
      6. Safety Cues
      7. Safe Picking and Replenishment
      8. Safe Product Staging
      9. Securing the Product
      10. Physical Security Measures
      11. Summary of Key Points
      12. Key Terms
      13. Suggested Readings
    18. 14. Equipment and Information Technology
      1. Introduction
      2. Integrated Handling/Storage Equipment Technology
      3. Summary of Key Points
      4. Key Terms
      5. Suggested Readings
    19. 15. Unique Functioning and Unique Materials Warehousing
      1. Introduction
      2. Unique Functioning and Unique Materials Warehousing
      3. Functional Specialization
      4. Import/Export Warehouse and Cross-Dock
      5. Unique Materials and Goods
      6. Other Specialized Warehousing
      7. Going Global
      8. Summary of Key Points
      9. Key Terms
      10. Suggested Readings
    20. Glossary of Key Terms and Definitions
    21. Index
  9. The Definitive Guide to Supply Management and Procurement: Principles and Strategies for Establishing Efficient, Effective, and Sustainable Supply Management Operations
    1. Copyright Page
    2. Dedication Page
    3. About the Author
    4. 1. The Essential Concepts of Purchasing and Supply Management
      1. Learning Objectives
      2. Introduction and History of Purchasing
      3. Why Is Purchasing Important?
      4. How Can the Appropriate Relationships with Suppliers Create Value?
      5. Purchasing and Supply Management and Return on Investment (ROI)
      6. Purchasing and Information Technology (IT)
      7. The Purchasing Process
      8. Strategic and Tactical Roles of Purchasing
      9. Types of Purchases
      10. Conclusion and Chapter Wrap-Up
      11. Key Terms
      12. References
    5. 2. Key Elements and Processes in Managing Supply Operations and How They Interact
      1. Learning Objectives
      2. Introduction to Supply Management Processes and Commodity Strategy Development
      3. Category and Portfolio Analysis
      4. Kraljic’s Portfolio Analysis
      5. Supplier Analysis
      6. Supplier Evaluation and Selection
      7. Contract Negotiation and Management
      8. Supplier Relationship Management and Development
      9. Supplier Performance Measurement and Evaluation
      10. Conclusion and Chapter Wrap-Up
      11. Key Terms
      12. References
    6. 3. Principles and Strategies for Establishing Efficient, Effective, and Sustainable Supply Management Operations
      1. Learning Objectives
      2. Introduction to Supply Management Principles and Strategies
      3. Category Sourcing Strategies
      4. Conclusion and Chapter Wrap-Up
      5. Key Terms
      6. References
    7. 4. The Critical Role of Technology in Managing Supply Operations and Product Flows
      1. Learning Objectives
      2. Technology in Supply Operations
      3. E-Sourcing
      4. Capabilities of Supplier Relationship Management e-Sourcing Suites
      5. Emerging Technology Issues and Capabilities
      6. Conclusion and Chapter Wrap-Up
      7. Key Terms
      8. References
    8. 5. Define the Requirements and Challenges of Sourcing on a Global Basis
      1. Learning Objectives
      2. Introduction to Global Sourcing
      3. Global Sourcing
      4. Geographic Location Decision—Dealing Directly with Offshore Suppliers
      5. Supply Chain Risk and Disruption Management
      6. Conclusion and Chapter Wrap-Up
      7. Key Terms
      8. References
    9. 6. Assessing the Internal and External Performance of Supply Management Operations
      1. Learning Objectives
      2. Introduction to Assessment in Supply Management
      3. Role of Measurement
      4. Trade-Off Analysis
      5. Types of Measures
      6. Purchasing Functionality
      7. Measurement Systems and Frameworks
      8. Conclusion and Chapter Wrap-Up
      9. Key Terms
      10. References
    10. 7. Conclusions and Trends in Supply Management
      1. Learning Outcomes
      2. Conclusion
      3. Summary of Key Concepts That Cross Multiple Chapters and Supply Management processes
      4. Future Trends
      5. Essential Skills
      6. References
    11. Index
  10. The Definitive Guide to Transportation: Principles, Strategies, and Decisions for the Effective Flow of Goods and Services
    1. Copyright Page
    2. Dedication Page
    3. Acknowledgments
    4. About the Authors
    5. Section 1. Transportation: The Basics
      1. 1. Transportation in Business and the Economy
        1. Transportation and Logistics
        2. Transportation and the Supply Chain
        3. Transportation and the Economy
        4. Transportation, Society, and the Environment
        5. Summary
        6. Endnotes
      2. 2. A Survey of Transportation Modes
        1. An Overview of the Modes
        2. The Five Modes of Transportation
        3. Intermodal Transportation
        4. Summary
        5. Endnotes
      3. 3. The Economics of Transportation
        1. Accounting Costs and Economic Costs
        2. Fixed Costs and Variable Costs
        3. Carrier Cost Metrics
        4. Carrier Pricing and Costs for Shippers
        5. Expressions of Transportation Rates
        6. Additional Services and Fees
        7. Summary
        8. Endnotes
      4. 4. The Transportation Services Market
        1. Private Transportation
        2. Outsourcing Transportation
        3. Summary
        4. Endnotes
    6. Section 2. Transportation for Managers
      1. 5. An Overview of Transportation Management
        1. Transportation Management Decision Making
        2. Network Design
        3. Lane Analysis
        4. Mode and Carrier Selection
        5. Service Negotiations
        6. Service Evaluation
        7. Dock- and Movement-Level Decisions
        8. Transportation Documentation
        9. Summary
        10. Endnotes
      2. 6. Transportation Technologies
        1. Understanding the Need for Technology: The Bullwhip Effect
        2. Technology Architecture
        3. Electronic Data Interchange (EDI)
        4. Transportation Management System (TMS)
        5. Routing and Scheduling (R&S) Systems
        6. Automatic Identification
        7. Control and Monitoring Systems
        8. Summary
        9. Endnote
        10. For Further Reading
      3. 7. Transportation’s Role in Logistics and Supply Chain Strategy
        1. Lean Logistics
        2. Shared Transportation Resources
        3. Merge-in-Transit (MIT)
        4. Vendor-Managed Inventory (VMI)
        5. Collaborative Planning, Forecasting, and Replenishment (CPFR)
        6. Collaborative Transportation Management (CTM)
        7. Summary
        8. Endnotes
      4. 8. Transportation and Global Supply Chains
        1. Need for Global Supply Chains
        2. International Modes of Transportation
        3. Enablers and Key Players in Transporting Goods to Global Supply Chains
        4. Incoterms
        5. Key Documents Used in Enabling Transportation for Global Supply Chains
        6. Summary
        7. Endnotes
      5. 9. Transportation and Sustainability
        1. Transportation’s Role in Sustainable Supply Chain Management
        2. Triple Bottom Line (TBL)
        3. Potential Solutions to Make Transportation More Sustainable
        4. Summary
        5. Endnotes
    7. Section 3. Transportation in 2013 and Beyond
      1. 10. The Future of Transportation
        1. Changes Affecting Consumer Shopping Behavior
        2. Changes in Technology
        3. Geopolitical, Legislative, and Societal Changes
        4. Summary
        5. Endnotes
        6. For Further Reading
    8. Index
  11. The Definitive Guide to Order Fulfillment and Customer Service: Principles and Strategies for Planning, Organizing, and Managing Fulfillment and Service Operations
    1. Copyright Page
    2. Dedication Page
    3. Acknowledgments
    4. About the Authors
    5. 1. Meeting Customers’ Real Needs: The Nature of Service System Design
      1. Meeting Customers’ Real Needs
      2. Creating Customer Value
      3. Contributing to Customer Satisfaction
      4. Service System Design
      5. Conclusion
      6. Endnotes
    6. 2. Fulfilling Orders: The Nature of Modern Order Cycle Management
      1. Fulfilling Orders
      2. The Deliverables of an Order Fulfillment System
      3. The Details of an Order Fulfillment System
      4. The Cost of Order Fulfillment Failures
      5. Conclusion
      6. Endnotes
    7. 3. Developing a Winning Customer Fulfillment Strategy
      1. Developing a Winning Customer Fulfillment Strategy
      2. Managing Customer Relationships for Profitable Growth
      3. Managing Transactional Relationships
      4. Managing Strategic Alliances
      5. Segmentation Tools and Techniques
      6. Tailored Logistics: The Right Service for Each Customer Segment
      7. Conclusion
      8. Endnotes
    8. 4. Configuring the Network for Successful Fulfillment
      1. Configuring the Network for Successful Fulfillment
      2. Systems Thinking and Order Fulfillment Configuration
      3. Global Implications for Network Configuration
      4. Conclusion
      5. Endnotes
    9. 5. Implementing an Enabling Technology Strategy
      1. Implementing an Enabling Technology Strategy
      2. The Nature of Information-Technology Enablement
      3. Moving Toward Information Enablement
      4. Pieces of the IT-Enablement Puzzle
      5. Conclusion
      6. Endnotes
    10. 6. Assessing Performance for Success and Improvement
      1. Assessing Performance for Success and Improvement
      2. The Nature and Power of Performance Measurement
      3. Measurement Practice—Understanding the Big Picture
      4. Measurement Practice—Delving into the Details
      5. Conclusion
      6. Endnotes
    11. Index
  12. The Definitive Guide to Integrated Supply Chain Management: Optimize the Interaction between Supply Chain Processes, Tools, and Technologies
    1. Copyright Page
    2. Dedication Page
    3. About the Authors
    4. Acknowledgments
    5. Foreword
    6. 1. Defining the Supply Chain
      1. Key Terminology and Concepts
      2. Supply Chain Concepts
      3. Key Participants
      4. Purpose and Goals
      5. Evaluation of Supply Chain Management
      6. Value Proposition
      7. Structure of the Book
      8. Chapter Summary
      9. References
    7. 2. Supply Chain Structure, Processes, and Trade-Offs
      1. Supply Chain Flows
      2. Supply Chain Structure
      3. Supply Chain Processes
      4. Trade-off Management
      5. Chapter Summary
      6. References
    8. 3. Key Strategic Principles
      1. Supply Chain Principles
      2. Supply Chain Strategy
      3. Barriers to Success
      4. Chapter Summary
      5. References
    9. 4. Supply Chain Information and Technology
      1. Information Needs in the Supply Chain
      2. Technology Considerations
      3. Supply Chain Software
      4. Chapter Summary
      5. References
    10. 5. Managing the Global Chain
      1. Responding to Global Customer Demand
      2. Global Business Channels
      3. Global Supply Chain Network Functions
      4. Global Trading Terms
      5. Summary
      6. References
    11. 6. World Class Supply Chain Performance
      1. Role of Measurement
      2. Trade-Off Analysis
      3. Types of Measures
      4. Measurement Systems and Frameworks
      5. Financial Outcomes
      6. Chapter Summary
      7. References
    12. 7. The Supply Chain of the Future
      1. Ten Driving Forces
      2. Chapter Summary
      3. References
    13. Index
  13. The Definitive Guide to Inventory Management: Principles and Strategies for the Efficient Flow of Inventory across the Supply Chain
    1. Copyright Page
    2. Dedication Page
    3. Acknowledgments
    4. About the Authors
    5. 1. Introduction to Inventory
      1. What Is Inventory?
      2. The Role of Inventory in Supply Chain Management
      3. Why Inventory Is Such an Important Metric for Supply Chain Management
      4. Overview of the Book
      5. Endnotes
    6. 2. Inventory Management Fundamentals
      1. Types of Inventory
      2. Inventory Costs
      3. Endnotes
    7. 3. Inventory Control
      1. Uncertainty in Inventory Processes
      2. Inventory Replenishment Processes
      3. Demand During Lead Time
      4. Expected Units Out Per Replenishment Cycle
      5. Total Annual Cost as a Function of Order Quantity
      6. Quantity Discounts
      7. Endnotes
    8. 4. The Link Between Inventory Management and Forecasting
      1. Uncertainty in Demand and Forecasting
      2. Time Series Methods
      3. Causal Models
      4. Endnotes
    9. 5. Discrete Event Simulation of Inventory Processes
      1. Understand the Inventory Replenishment Process
      2. Randomness in Demand
      3. Inventory Simulation in Excel
      4. Endnotes
    10. 6. Additional Inventory Management Processes and Concepts
      1. Multi-Item Inventory Management
      2. Multi-Echelon Inventory Management
      3. The Newsvendor Model
      4. Censored Distributions
      5. ABC Inventory Classification
      6. Material Requirements Planning
      7. Distribution Requirements Planning
      8. Aggregate Inventory Control: Inventory Throughput Functions
      9. Storage of Inventory
      10. Inventory Record Management
      11. Implementation Challenges and Challenging the Incumbent Process
      12. Endnotes
    11. 7. Managing Supply Chain Inventory Flows
      1. Component Risk Pooling
      2. Bullwhip
      3. Inventory Postponement
      4. Merge-in-Transit
      5. Vendor Managed Inventory
      6. Consignment
      7. Reverse Consignment
      8. Collaborative Planning, Forecasting, and Replenishment
      9. Push Versus Pull
      10. Channel Separation
      11. Inventory Placement Optimization
      12. The Global Supply Chain Impact
      13. Retail and Consumer Products Inventory Management
      14. Endnotes
    12. 8. Inventory Performance Measurement
      1. Trade-Off Analysis
      2. Types of Measures
      3. 4-V Model
      4. Measurement Systems and Frameworks
      5. Management by Exception
      6. Measurement Dashboards
      7. Endnotes
    13. Index