6. Assessing the Internal and External Performance of Supply Management Operations
The purpose of this chapter is to gain an understanding of the internal and external performance assessment of supply chain and supply management operations. You learn about the consideration of the role of measurement, different types of measures, and the various trade-offs associated with performance metrics. An understanding of how to develop the right metrics to drive the right behavior is presented to show the value of managing supply processes with data that helps to achieve better and quantifiable results.
After completing this chapter, you should be able to:
Understand the role of measurement to establish quantitative purchasing ...