Index
The index that appeared in the print version of this title was intentionally removed from the eBook. Please use the search function on your eReading device to search for terms of interest. For your reference, the terms that appear in the print index are listed below.
agendas, for department meetings
airlines’ in-flight announcements
airports
Chicago O’Hare International Airport
Denver International Airport
humor in
LaGuardia Airport (New York)
Albertsons, self-service kiosk
Algonquin Hotel (New York City)
Allstate Insurance
amusebouche
anticipating needs
apologies
Aragona, Victor
assertive hospitality
association, for remembering names
at-fault service heroics
attention to detail
attributes of employees, hiring decisions and
authenticity ...
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