O'Reilly logo

Delight Your Customers by Steve Curtin

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

Index

The index that appeared in the print version of this title was intentionally removed from the eBook. Please use the search function on your eReading device to search for terms of interest. For your reference, the terms that appear in the print index are listed below.

agendas, for department meetings

airlines’ in-flight announcements

airports

Chicago O’Hare International Airport

Denver International Airport

humor in

LaGuardia Airport (New York)

Albertsons, self-service kiosk

Algonquin Hotel (New York City)

Allstate Insurance

amusebouche

anticipating needs

apologies

Aragona, Victor

assertive hospitality

association, for remembering names

at-fault service heroics

attention to detail

attributes of employees, hiring decisions and

authenticity ...

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required