INDEX

action focus 645

advocacy 46

affirming statements 801

allies 64

ambivalence 723, 746, 78

analytical thinking 19

anticipating future events

importance and impact of 2931, 61

making sense of 316

practical advice 368

resources 40

things to work on 389

anxiety and change 57, 70

Apple 61

assumptions

of the company 678

of individuals 746

your personal 82, 83

authority and autonomy 13

backward-pass thinking 1920, 22, 234

benchmarking exercises 523

benefits of technology 34, 8

‘big assumptions’

of the company 678

of individuals 746

your personal 82, 83

‘blue sky’ thinking 25

boundary spanning

importance of 346

innovation and 35, 44, 478, 65

ways of 369, 523

brainstorming 37

business models 62, 68

capabilities, pillars of ...

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