The role of the business analyst has been the subject of much discussion in this book. Clarification of the role is supported by adopting a service viewpoint, and this is enhanced by introducing standards and templates that provide a basis for consistency and efficiency. Consistency is important, as it helps to remove role ambiguity and ensures effective communication with stakeholders and colleagues. Efficiency is equally relevant given the time pressures upon business analysts (and many other roles) when working on business change and IT projects; business analysts are expected to be able to be productive immediately so ‘reinventing the wheel’ for each project is not acceptable. Therefore, the introduction ...

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