10 DELIVERING A CUSTOMER-ORIENTED BA SERVICE
INTRODUCTION
Building relationships with stakeholders is fundamental to business analysis. It isn’t something that is a by-product or a necessary pre-requisite, it is at the heart of what business analysts do. While it may be said that this is true of all service providers, the range of stakeholders, the various perspectives held and the different needs that they have, contribute to the complexity of business analysis work.
BA leaders have to ensure that business analysts within the business analysis team understand the importance of identifying their stakeholders and working effectively with them to ensure that their perspectives are understood and, where possible, their needs are met. In some situations, ...
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