Book description
'Delivering Business Value from IT' is focused on the evaluation issue in IT and how IT evaluation can proceed across the life-cycle of any IT investment and be linked positively to improving business performance.Chapters 1,2 and 3 detail an approach to IT evaluation whilst chapters 4 and 5 build on these by showing two distinctive approaches to linking IT to business performance. The remaining three chapters deal with a range of evaluation issues emerging as important - specifically Internet evaluation, Y2K and beyond, EMU, quality outsourcing, infrastructure, role of benchmarking, and cost of ownership issues that practitioners regularly encounter.
Table of contents
- Front Cover
- Halftitle
- Title Page
- Copyright
- Contents
- Butterworth-Heinemann/Computer Weekly Professional Series
- About the authors
- Acknowledgements
- 1 Introduction: trends and challenges in IT evaluation
- 2 Answering the challenges: lifecycle evaluation and more
-
3 Project planning for risk, prioritization and benefits
- 3.1 Introduction
- 3.2 Why IT-based projects fail
- 3.3 Successful risk mitigation: some examples
- 3.4 Risk assessment: emerging success factors
- 3.5 Project planning issues
- 3.6 Planning and prioritization approaches
- 3.7 Feasibility assessment
- 3.8 Benefits management: feasibility stage
- 3.9 Summary
- 3.10 Key learning points
- 3.11 Practical action guidelines
-
4 Project management and post-implementation evaluation
- 4.1 Introduction
- 4.2 Development and project management
- 4.3 Need for design, development and implementation measurement
- 4.4 Project management and implementation methodologies
- 4.5 Post-implementation and on-going evaluation practices
- 4.6 In-depth case study: California’s Franchise Tax Board
- 4.7 Key learning points
- 4.8 Practical action guidelines
-
5 Developing a balanced business scorecard for IT
- 5.1 Introduction
- 5.2 The need for a scorecard
- 5.3 What is a ‘balanced business scorecard’?
- 5.4 How to develop a scorecard
- 5.5 The IT scope of the scorecard
- 5.6 Scorecard risks
- 5.7 Scorecard benefits
- 5.8 Summary
- 5.9 In-depth case study: the balanced business scorecard at GenBank
- 5.10 Key learning points
- 5.11 Practical action guidelines
- 6 Sink or swim: evaluation as the key to IT outsourcing
- 7 E-valuation (1): not business as usual?
-
8 E-valuation (2): four approaches
- 8.1 Introduction
- 8.2 Analysis for opportunity and sustainability
- 8.3 Real options evaluation of e-business initiatives
- 8.4 E-business: a scorecard approach
- 8.5 Web metrics and the one that matters
- 8.6 In-depth case study: Virtual Vinyards (subsequently Wine.com)
- 8.7 Summary
- 8.8 Key learning points
- 8.9 Practical action guidelines
-
9 Perennial issues: from infrastructure and benchmarking to mergers and acquisitions
- 9.1 Introduction
- 9.2 IT and e-business infrastructure
- 9.3 European Foundation for Quality Management
- 9.4 IT benchmarking
- 9.5 Cost of ownership
- 9.6 Corporate mergers and acquisitions
- 9.7 In-depth case study: Royal&SunAlliance Life and Pensions (1996–2001)
- 9.8 Key learning points
- 9.9 Practical action guidelines
- References
- Index
Product information
- Title: Delivering IT and eBusiness Value
- Author(s):
- Release date: June 2013
- Publisher(s): Routledge
- ISBN: 9781136411793
You might also like
book
Value Above Cost: Driving Superior Financial Performance with CVA
This book systematically explains how to maximize shareholder value. Columbia University's Don Sexton fully identifies the …
book
Bridging Organization Design and Performance: Five Ways to Activate a Global Operation Model
Five practical steps to enhance organization effectiveness on a global scale Bridging Organization Design and Performance …
book
A Profile of the Global Airline Industry
The airline industry is one of the most fascinating in the world, with roots going back …
book
21 Technologies for the 21st Century (Part 3: The Future Is Knocking)
The future of Silicon Valley is in the past. The next great wave of innovation won’t …