Our organization suffers from, first, a questionable level of understanding about IT in business management, and second, the perception that IT is just a cost – not an opportunity.
IT Director, retail organization
We have found the most difficult question to answer is to measure the effectiveness and the long-term return on IT investment.
IT Director, health sector
So far, we have examined the issues giving rise to a need for evaluation, and some of the difficulties in implementing evaluation schemes. The two contributions here will be to introduce the lifecycle evaluation framework, and ...