Developing abalanced businessscorecard for IT
5.1 Introduction
Information age organizations are built on a new set of operating assumptions.
Robert Kaplan and David Norton1
Industrial-age control ratios persist as a way of thinking about IT costs . . . (but) the effects of computers are systemic.
Paul Strassmann2
My overall conclusion is that our scorecard experience was highly successful in terms of engendering a strong performance culture, and in significantly improving the performance of the IT Division in a way which could not have been achieved without the use of a highly structured scorecard program.
Senior IT Manager, GenBank
The attraction ...
Get Delivering IT and eBusiness Value now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
